We hope that you are happy with your Products but if the products are damaged or defective, please email@example.com within 14 days of receipt and we will provide instructions on returning the Products.
If you have purchased a hard copy Product as a consumer (within the definition of that term in The Consumer Contracts [Information, Cancellation and Additional Charges] Regulations 2013), you may cancel your order for the Product on 14 days from the date of receipt of the Product. To exercise this right, you must inform us of your decision to cancel by a clear statement sent by email to firstname.lastname@example.org.
Please return the Products to 28 Redchurch Street, London E2 7DP. We will reimburse you for the price of the Product within 14 days of receipt of the Product. You are responsible for the costs of returning the Product to us. We will make the reimbursement by the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. Nothing in this Clause 8.4 affects a consumer’s statutory rights for any damaged or defective goods.
Soft copy Products are downloadable from the Website once you have received log-in details. If you are a consumer, and wish to download the Product within 14 days of buying it, you waive your right to cancel the Product. Once you have downloaded the soft copy Product, you cannot cancel your order.
RETURNS + EXCHANGES
WHAT IS YOUR RETURN/EXCHANGE POLICY?
all returns must be made within 14 days of receipt. merchandise must be returned with all original tags attached, in any original packaging, unwashed, and unaltered. any items returned without original packaging.
all sale items 30% or more off are final sale. final sale items merchandise cannot be returned or exchanged. merchandise marked down 40% or greater must be considered “as is”. although we try our hardest to keep all of our goods in perfect condition there may be small flaws, stains, sewing errors, missing tags, etc., and we will not issue partial refunds or discounts for these items.
footwear returns must include the original shoe box in its original condition and without postage labels. oak has the right to deny credits if the goods do not meet the return policy requirements. shipping and handling charges are non-refundable. please refer to “how do i return an item” for specific instructions.
oak does not accept any returns on womens swimwear, as well as mens + womens undergarments.
unfortunately oak is unable to provide online exchanges. if an exchange on an item is necessary for a different size, style and/or price we would be happy to issue a refund but would request that you purchase the desired item through the website as a separate transaction. please see below for the correct return procedure.
HOW DO I RETURN AN ITEM?
all returns must be authorized by Oak. please send a return request to email@example.com. with purchase order number and specific items requesting to be returned. upon receipt of a return authorization # from oaknyc.com.
all articles that belong to the same order must be returned to us at the same time in one single shipment. pack and securely seal the merchandise in the original package if possible and mark your RA# on the outside of the box. send insured to:
OAK ATTN: RETURNS
55 Nassau Avenue
Brooklyn, NY 11222
oaknyc will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.
when your return is received, we will credit the same credit card account with which the original purchase was made. we will process your return as soon as possible but please allow up to 2 weeks for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement. store credits will be issued for gift returns or upon request.
CAN I RETURN/ EXCHANGE MY ITEMS TO AN OAK RETAIL STORE?
yes. you can return or exchange any item you bought on the site to either of our four brick and mortar stores, in NY and LA. this excludes all items purchased at 30% off or more as these items are final sale and not subject to returns or exchanges.
DO YOU HAVE A PRICE ADJUSTMENT POLICY?
if an item is discounted from regular price within 7 days of purchase you may email firstname.lastname@example.org for a price adjustment. price adjustments could take up to 4 weeks to appear on your statement. items that receive price adjustments become final sale. price adjustments are not available on merchandise that has already been discounted or merchandise that is part of a special promotion.