ONLINE RETURN POLICY
Eligible items may be exchanged or returned for a full refund minus any original shipping costs paid to the payment method used. You have 14 days from the delivery date to request a Return Authorization Number. Merchandise must be accompanied by both the original sales receipt and a Return Authorization Number. To receive a Return Authorization Number, please reply to the order confirmation email and provide your name, order number, name of item(s) you wish to return, and reason for the return. You can also email us directly at e-mail firstname.lastname@example.org.
Our online store offers complimentary returns on qualifying purchases within the United States only of orders of £100 or over. Within 14 days of the delivery date, full-priced merchandise other than Final Sale exclusions (listed below), are eligible for a free return using the prepaid label provided and a Return Authorization Number.
Return Policy Requirements
We reserve the right to refuse a return or exchange if the merchandise in question does not meet our standards. Where provided, all original packaging to accompany the item—including belts, authenticity cards, and dust bags—must be included and returned in its original condition to be considered eligible for return. Items received that do not meet these standards will be sent back to the customer.
Sending back your Return
Not happy with your purchase? Follow the steps below to return your order.
1. Get a Return Authorization Number
Within 14 days of receiving your order, please request a Return Authorization Number by replying to the order confirmation email, specifying the return item and your reason. You can also email us directly at e-mail email@example.com.
2. Prepare your Return
We require your return be shipped in the manner it was received with all original packaging and garment tags included.
Please return to:
Geraldine Wharry + Trend Atelier
11 Bowerdean Court
141 College road
The following items are Final Sale and therefore cannot be returned
International orders (outside the US)
E-tickets for Events
PDF Trend books
Any merchandise sent back without a Return Authorization number will incur a non-negotiable re-stocking fee at 30% of the cost of the merchandise ordered, excluding tax and shipping. To request a Return Authorization number, e-mail firstname.lastname@example.org, and provide your name, order number, name of item(s) you wish to return, and reason for this request.
Do you offer returns or exchanges for international orders?
Unfortunately we do not offer returns or exchanges for international orders. International orders are orders shipped to countries other than the US.
Do you offer price adjustments or price matching?
We do not offer price adjustments or price matching.